To find out what to do if you think you have symptoms, please visit Coronavirus symptom checker. Or visit our encyclopaedia page, which has general information and includes a BSL video.

NOTE: For up to date information about Coronavirus (COVID-19) visit the UK Department of Health and Social Care.

Ask us your Health Question

This service is not suitable if you (or the person you are asking about) are feeling ill or have symptoms.  If you (or the person you are asking about) is feeling ill please call your doctor (GP) or NHS Direct Wales
  
You can ask any question about health and we will reply within five working days (working days do not include Saturdays, Sundays and Bank Holidays).

We can answer questions about:

# Common conditions
# NHS services and local support groups
# Patients rights and help with health costs
# Long term conditions, healthy lifestyles and much more

We cannot answer questions if:

# You (or the person you are asking about) are unwell and have symptoms
# You or the person the enquiry is about live outside of the UK

COVID-19 (Coronavirus)

For the most up to date information about COVID-19 (Coronavirus), visit the Public Health Wales website.  The website provides details relating to the current situation in the UK, details about the virus, symptoms, social distancing guidance for vulnerable persons and details about self isolation.

Check if you need medical help

If you do not have symptoms you do not need to call 111.  Use the NHS Direct Wales website COVID-19 (Coronavirus) symptom checker service.  The symptom checker will ask you a set of specific questions and tell you what to do next.   You do not need to contact 111 to inform us of possible contact with confirmed cases or travel history.  We are unable to arrange any testing.

Only contact 111 if:

  • you feel you cannot cope with your symptoms at home
  • your condition gets worse
  • your symptoms do not get better after 7 days

If you live alone and you have symptoms of COVID-19 (Coronavirus), however mild, stay at home for 7 days from when your symptoms started.  If you live with others and you or one of them have symptoms of COVID-19 (Coronavirus), then all household members must stay at home and not leave the house for 14 days. The 14-day period starts from the day when the first person in the house became ill.

We are unable to provide individual information if you or the person the enquiry is about has a long term medical condition and/or those who are taking specific medications.  If you have any questions regarding your individual treatment/medication, you will need to speak to your usual health care provider e.g. your GP or your Consultant. We do not arrange for Fit Notes for places of work, your GP must be contacted for this.

If your enquiry relates to obtaining your repeat prescription you should contact your GP Practice.  If you are unable to contact your Practice, you can contact the Community Pharmacy you usually use or, if you have registered for the My Health Line Online service at your Practice, you can order your prescription using this facility.

Do not use this service if your enquiry relates to hospital appointments, including out patients and planned surgery.  You should contact the telephone number documented on your appointment letter for up to date advice.

Due to current service pressures, general enquiries sent to this service regarding COVID-19 (Coronavirus) will not be responded to.

The NHS Direct Wales website information service is intended for health information enquiries only. Skilled health information advisers will attempt to answer your enquiry within five working days. 

Please note that we cannot respond to any enquiries regarding symptoms you or someone else may be experiencing. If you are experiencing new or re-occurring symptoms please contact your health care provider or telephone NHS Direct Wales on 0845 46 47. If you are awaiting diagnosis or have any queries regarding your treatment please telephone NHS Direct on 0845 46 47.

Information provided by our service is not intended to replace a consultation with an appropriately qualified health professional, as we cannot guarantee that information provided will meet your health or medical requirements.

NHS Direct Wales cannot guarantee the security of information requests posted in its internet site. Your enquiry and our response may be read by someone other than yourself or us.

Upon responding to your enquiry, NHS Direct Wales cannot be held responsible for the delivery of the email to the user’s mailbox. Users are requested not to reply to emails received by NHS Direct Wales, but to submit a new enquiry using the Online Enquiry Service form.

NHS Direct Wales may use the information requests posted in the website to produce reports in order to monitor and develop the site. The data will be anonymous and no user will be identified.

On the successful delivery of your enquiry the web page will state your enquiry has been received. If you have not received a response to your enquiry within five working days, please resubmit your enquiry.