Privacy Policy

NHS Direct Wales is committed to protecting the privacy of all individuals using this website.

The following statement discloses the privacy practices for http://www.nhsdirect.wales.nhs.uk. It applies solely to this website.

Information collection and use

The NHS Direct Wales website does not collect personal information about site users. When you voluntarily submit  data on this website (this includes submission of feedback forms or questionnaires), the information  is recorded to continually evaluate and improve the website.

All requests received via the Online Enquiry Service are treated with the strictest confidence. We do not share web user information with third parties.

User Tracking

We monitor user activity to  develop content provided on the site. Google Analytics (GA) is a free service provided by Google that generates detailed statistics about the visitors to a website.

 

Information collected includes referring / exit web pages, click patterns, most / least viewed web pages, session duration, number of visitors, browser type, operating system, etc. Information is collected by using cookies. No personal information is collected.

Cookies

A cookie is a piece of data stored on the user’s hard drive while they are visiting a particular website. They are used to uniquely identify web browsers, track user trends and store information about user preferences. You can restrict or disable cookies on your browser. Disabling cookies may result in some website features not functioning properly.

 

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Inc. ('Google').  Google Analytics uses 'cookies' and JavaScript code to help analyse user activity on websites. The information generated about your use of the website (including your IP address) will be transmitted to and stored on Google servers in the United States.

 Google will use this information to produce user activity reports for this website.  Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf.

 Google will not associate your IP address with any other data previously held.  You may refuse the use of cookies by selecting the appropriate settings on your browser. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

 Read Google's Full Privacy Policy and Terms of Service for detailed information.

This website has also implemented Google Analytics Demographics and Interest Reporting. This is used to gain an insight into the age, gender and interests of our users to help us make decisions on how to improve the website in the future.

Users can opt out of this reporting by visiting Google Ads Settings. There is also a Google Analytics Opt-out Browser Add-on available to download.

Log files

NHS Direct Wales use records of the pages users have visited on the NHS Direct Wales web site to analyse trends, administer the site and track users’ movements so that we can improve the site. Our records do not contain any personal information about users.

Links

This website contains links to other sites. Please be aware that NHS Direct Wales is not responsible for the privacy practices of other websites. We encourage our users to be aware when they leave our site and to read the privacy statements of other websites