Health Wellbeing & Support - Frequently Asked Questions

How do I find a local health, wellbeing & support service?
You can use NHS Direct Wales’ Health, Wellbeing & Support directory to search for a local health, wellbeing or support service. The directory contains information about a wide range of community groups, befriending schemes, condition specific support groups, transport schemes and chronic condition management services to name just a few.

Clicking here will take you directly to the Directory’s search page. Alternatively, you can go back to Local Services section of the NHS Direct Wales website and click the ‘Search’ option under the Health, Wellbeing & Support heading.

If you’d prefer, you could also call NHS Direct Wales on 0845 46 47, and ask a Health Information Specialist to search the directory for you.

What can I expect from services listed in the Health, Wellbeing & Support Directory?
These services provide information, support and advice on a wide number of conditions as well as offering opportunities for you to share your experiences and expertise with others. Many of these services focus on a specific condition, for example Arthritis and Diabetes and can provide valuable information on conditions and treatments that may be available. They can also support self care for individuals and those who look after them.

Other services listed in the Directory offer physical activity opportunities, information about leading a healthier lifestyle or opportunities to learn something new or make new friends by taking up a hobby.

NHS Direct Wales will not host information on services that are of a commercial/profit nature and where the type of service offered has no direct impact on Health and Wellbeing.

I’ve been trying to get in touch with a service I found listed in the Directory, but no one answers the phone
Some health, wellbeing & support services are run by one person or by a small team of volunteers, so opening times and services offered can sometimes be limited. If you can't get through to them straight away, try calling at different times of the day or if possible, leave a message with the group asking them to call you back. If you have access to the internet some groups also have a website or an e-mail address you can use to contact them.

Where are these services based?
There are services listed in the directory from all across Wales. These services can be based at a very local level and meet in local community centres or they can be based nationally, covering the whole of Wales with a central office and telephone support.

How often is information held in the Directory updated?
Information held on all the services is updated every year to ensure the correct information is available.  Groups can also sign up to a free online web service called ‘Exsight’ which allows them to update the information themselves.  For more information on ‘Exsight’ please contact gareth.w.thomas@wales.nhs.uk.

Is there a charge for joining these groups?
A lot of these services are free to join, though some may charge for accessing the services they offer. If there is a charge, where possible this is listed on the ‘Services Offered’ tab.  You can also become a member of some of the larger national organisations at a reasonable cost.

I’ve searched the Health, Wellbeing & Support Directory, but haven’t been able to find details of a suitable service. Where else could I look to find details of local health, wellbeing & support groups?
You could try visiting our ‘Other Community Directories’ section, which contains links to other community directories which may contain additional information about groups and services not currently included in the NHS Direct Wales Health, Wellbeing & Support Directory. Please note that NHS Direct Wales are not responsible for the content or accuracy of any of the information held in these directories.

I have details of a service I think should be included in the directory, how can I add them?
You can add details of any groups or services you think should be included in the directory by completing a ‘Be Included’ form online. You’ll be asked some simple questions about what the group does and what their contact details are. When submitted, this information is checked for accuracy by a member of NHS Direct Wales staff before being added to the directory.

As mentioned above, NHS Direct Wales will not host information on services that are of a commercial/profit nature and where the type of service offered has no direct impact on Health and Wellbeing.