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Contact Us

If you have a medical emergency, a critical or life threatening problem call 999.

Here are some examples of an emergency:

  • Unconsciousness
  • Difficulty in breathing
  • A suspected heart attack
  • Heavy blood loss
  • Serious injury
  • Severe burns

If you are feeling unwell but the problem is not a medical emergency, call NHS Direct Wales on 0845 46 47 or 111 if available in your area. For patients' safety, all calls are recorded. Calls to 0845 46 47 from landlines and mobiles cost 2p per minute, this will be in addition to the telephone providers access charge. Calls to 111 are free of charge.

For information on what happens when you call NHS Direct Wales click here.

Calling if you are deaf or hard of hearing

Calling NHS Direct Wales using Voice over Internet Protocol (VoIP)

NHS Direct Wales occasionally receives calls from VoIP/ Internet phones. VoIP / Internet phones enable people to make telephone calls over the Internet.  Unfortunately, NHS Direct Wales are not currently able to call back to a VoIP / Internet phone.  If you call using VoIP/ Internet phone please let us know as we may ask you for an alternative mobile or land line number as there are times that we may need to call you back.

Find out how to send us a comment, compliment or suggestion
We are always looking for ways to improve NHS Direct Wales and we welcome all of your comments, compliments and suggestions.

Give Us Your Feedback Online
To help us continually improve our website we are interested in your feedback.  (Please note this is only for feedback about the website itself and not the 0845 46 47 telephone service)

Putting Things Right
Find out how to raise a concern about NHS Direct Wales.

How to contact the service in other languages
You can call NHS Direct Wales and speak to an adviser in English, Welsh or one of over 120 languages via a telephone translation and interpretation service.

Report a Technical Fault
If you find a technical fault on our website, please tell us which page or link has the problem.

Complaints Wales - Signposting public service complaints - Complaints Wales is a telephone and web based signposting service offering advice on how to complain about a public service. It was launched in 2011. Click here to view the website.


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