If you have a medical emergency, a critical or life threatening problem call 999.
Here are some examples of an emergency:
- Difficulty in breathing
- A suspected heart attack
- Heavy blood loss
- Serious injury
- Severe burns
If you are feeling unwell but the problem is not a medical emergency, call NHS Direct Wales on 0845 46 47. For patients' safety, all calls are recorded. Calls are charged at local rates. Calls cost a maximum of five pence per minute from a BT landline. The cost of calls from mobiles and other networks may vary. Your service provider may charge a minimum cost per call.
For information on what happens when you call NHS Direct Wales click here.
Calling if you are deaf or hard of hearing
Calling NHS Direct Wales using Voice over Internet Protocol (VoIP)
NHS Direct Wales occasionally receives calls from VoIP/ Internet phones. VoIP / Internet phones enable people to make telephone calls over the Internet. Unfortunately, NHS Direct Wales are not currently able to call back to a VoIP / Internet phone. If you call using VoIP/ Internet phone please let us know as we may ask you for an alternative mobile or land line number as there are times that we may need to call you back.
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Putting Things Right
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How to contact the service in other languages
You can call NHS Direct Wales and speak to an adviser in English, Welsh or one of over 120 languages via a telephone translation and interpretation service.
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Complaints Wales - Signposting public service complaints - Complaints Wales is a telephone and web based signposting service offering advice on how to complain about a public service. It was launched in 2011. Click here to view the website.