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NHS Direct Wales has a national textphone number for the deaf, hard of hearing and those with speech difficulties.The NHS Direct Wales textphone number is 0845 606 46 47. You can ring the NHS Direct Wales textphone number 24 hours a day, 7 days a week or call us through BT typetalk on 1 8001 0845 46 47. Calls cost a maximum of five pence per minute from a BT landline. The cost of calls from mobiles and other networks may vary. Your service provider may charge a minimum cost per call. For patients’ safety, calls to NHS Direct Wales are recorded.
What happens when you call the NHS Direct Wales textphone number?
When you call the NHS Direct Wales textphone number, if you don’t get a reply straightaway, please wait. Your call will be answered as soon as possible.You will be asked to give your name, address, phone number and the reason for your call . Depending on your reason for calling, a Nurse, Dental Health Adviser or Health Information Adviser will then continue with the call. Sometimes, especially during busy periods, an adviser may need to call you back.
Using BT typetalk
BT Typetalk relays conversations between people who use textphones and people who use voicephones. When you use BT Typetalk to call NHS Direct Wales, an BT Typetalk operator will speak your words to an NHS Direct Wales call handler and then convert their spoken words into text for you. If you use speech, the call handler can listen to what you have said, then reply. The BT Typetalk operator will then convert what the call handler has said into text.