About Us

How do you access the NHS Direct Wales service?

Health problems can occur at any time. NHS Direct Wales' telephone helpline gives you access to health advice and information available 24 hours a day, every day. For patients' safety, all calls are recorded. Calls from landlines and mobiles cost 2p per minute, this will be in addition to the telephone providers access charge.

You can call us on 0845 46 47 and speak to a nurse adviser if you are feeling ill and are unsure what to do. If you are calling on behalf of someone else, that person needs to be in the same room as you so that the nurse can accurately assess their symptoms. Using their skills and experience, together with a comprehensive computer system, NHS Direct Wales nurses will advise you on the most appropriate course of action to take. For patients' safety, all calls are recorded. Calls are charged at local rates.

If you live in the Swansea, Neath or Bridgend areas you can access NHS Direct Wales via 111, for more information on 111 click here.

If you're looking for details of local health services, would like to know about patients rights or want information on a conditions/treatments, our Health Information Advisers can help, providing accurate and up to date information on a wide range of healthcare topics.

If your deaf or hard of hearing, you can contact us via our textphone service

Personal information held about you will be treated in confidence and will not be disclosed to a third party without your permission unless under certain circumstances. In general, these relate to serious criminal offences, the protection of children and vulnerable adults.

Our website lets you learn more about your health through our A-Z encyclopaedia , and you can also search in your own time for local NHS services such as dentists, pharmacies or support groups in your area.

For any health information questions you might have, why not try our online enquiry service.

 NHS Direct Wales can help you get the right information at the right time and in the right place.